Due to COVID_19 hardship currently I don’t accept returns nor issue refunds. However in 2021 the policy will be changed.
If you have a defect in your product, please email us at JOADIARY@GMAIL.COM
I ship orders within 2-3 business days, unless it's a PRE-ORDER item, for which the delivery will depend on the item and we will advise timeline upon request.
We are not liable for any packages lost by the Postal Service or packages that are marked as delivered but not received by the customer. A claim can be filed for the item, however, if the claim is not approved by the carrier, products will not be replaced.