Returns & Refunds Policy
* Please note: items purchased using a discount code higher than 15% are
final sale and cannot be returned or exchanged.
At this time, international orders, sale items and customized work are non-refundable.
If you have a defect in your product, please email us at INFO@JOA-DIARY.COMORDER TURNAROUND:
We ship orders within 2-3 business days, unless it's a PRE-ORDER item, for which the delivery will depend on the item and we will advise timeline upon request.
We are not liable for any packages lost by the Postal Service or packages that are marked as delivered but not received by the customer. A claim can be filed for the item, however, if the claim is not approved by the carrier, products will not be replaced.